Thank you for shopping with Swagshirts99 (Bio Washed). We value your trust and strive to ensure that you receive high-quality products in excellent condition. Please review our Return & Refund Policy carefully before making a purchase.
Return Period
You may request a return within 7 days of receiving your order.
Eligibility for Returns
- Return Window: Requests must be made within 7 days from the delivery date.
- Condition of Products: Items must be unused, unopened, and in their original packaging to qualify for return.
- Damaged or Defective Items: If your order arrives damaged or defective, please notify us within the 7-day return window. We will arrange a replacement or refund as applicable.
Non-Returnable Items
All products are eligible for return only if received damaged or broken, provided an unboxing video is shared at the time of return request.
Return Shipping
- If your return is approved due to damage or defect, Swagshirts99 will arrange a pickup from your location.
- Any return shipping charges will be covered by us.
- In case of a replacement, we will ship the new product at no additional cost.
How to Initiate a Return
To request a return, please reach out to our customer service team within 7 days of receiving your order:
- Phone: +91 9644371050
- Email: support@swagshirts99.com
When contacting us, kindly provide your order number, a description of the issue, and the unboxing video. Our team will guide you through the process.
Exchanges
We provide exchanges only for damaged or defective items. If approved, you may request an exchange for the same product, subject to availability. We will handle the pickup and replacement shipping at no extra cost to you.
Refunds
Refund Method: Once we receive and verify your returned item (with the unboxing video), the refund will be issued to the original payment method used during purchase.
Processing Time: Refunds are typically processed within 5–7 business days after approval. The actual time may vary depending on your bank or payment provider.
Deductions: No deduction fees apply for approved returns of damaged or defective products.
Contact Us
Business Name: Bio Washed
Website Name: Swagshirts99
Phone: +91 9644371050
Email: support@swagshirts99.com
Address: A21 Om Zone Shubham Vihar, Bilaspur, Chhattisgarh 495001, India
GST No: 22AAJPX8884G1Z1
Customer Service Opening Hours: Monday to Saturday – 9:00 AM – 5:00 PM (GMT+5:30)
Response Hour: We aim to respond within 24 to 48 hours.